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What's New?

Floral Scented 6x6 Round Pillar Candle
$34.00

Can't Find What You're Looking For?
Let Us Know!
If we have access to it, we can special order it for you.

If Sub-Total is:	UPS Ground*	UPS 3 Day Select*	UPS Second Day Air*
$0 - $25	$7.95	$27.95	$32.95
$25.01 - $40	$8.95	$28.95	$33.95
$40.01 - $55	$9.95	$29.95	$34.95
$55.01 - $74.99	$10.95	$30.95	$35.95
$75.00 +	Free	$20.00	$25.00

* Standard delivery is 10-14 business days and items will be shipped via USPS or UPS. Expedited shipping of in-stock items is available for an additional charge.

Expedited Shipping: (Available within the continental U.S. only)
UPS Second Day Air (Add $25) - delivery time is 2 business days
UPS 3 Day Select (Add $20) - delivery time is 3 business days
UPS Ground (Add $0) - delivery time is 5 to 7 business days

To estimate your delivery date, please add 5-7 business days for order processing to the delivery time of your preferred shipping method. For example, if you order an in-stock item and ship via UPS Ground, you can expect to receive your item in 10-14 business days. Please note that UPS does not deliver on weekends. Backordered items are shipped as they become available at no additional cost. Shipping fees are not refundable.

Returns & Exchanges
Cielo Rosa stands behind its products and offers a 100% satisfaction guarantee. If you are not satisfied with your purchase, you may return unworn merchandise with all tags attached and the original packaging within 10 days of the delivery date for an exchange or refund. Returns will not be accepted if a CieloRosa.com Merchandise Return Label is not attached. Once we receive an exchange order with the CieloRosa.com Merchandise Return Label on it, the product will be inspected and an exchange or refund will be granted to you if approved. Unapproved items will be sent back to you at your cost. Returned product valued at over $75 will be charged a 15% restocking fee and the initial shipping fee.

For a return or exchange, you are responsible for the cost of returning the merchandise. You will be billed for the cost of return shipping, which must be paid before we return your exchanged item(s) to you. If you are exchanging an item for a more expensive item, you will be charged the difference plus any associated shipping fees. Credits or charges due will be issued to the original account. Please allow ten (10) business days for your return/exchange to be processed. Initial shipping fees as well as return and exchange shipping costs are not refundable.

If an error has been made, the merchandise/product will be shipped to you at no additional charge upon receipt of the returned product.

Gift Exchanges
A gift may be exchanged for the following:

You received a body product as a gift and would prefer a different fragrance
You received merchandise as a gift and would prefer a different size or color

If you a return a fragrance, the product must be unused. Returned merchandise must be unworn merchandise with all tags and packaging included.

IMPORTANT: Please include the card that was attached to your order and indicate which fragrance you would like to receive instead. If you no longer have the gift card, please send an e-mail to support@cielorosa.com to obtain a Returned Merchandise Authorization number (RMA#). Create a note with the following information:

Returned Merchandise Authorization number
the name of the sender (if you received your order as a gift)
the address to which we shipped your order
your name
the address where you want your order shipped
your preferred fragrance, size or color
the approximate date that you received the order

Enclose the note with the items you are returning in durable packaging and send to the following address:

CieloRosa.com
Attn: Exchange
3211 SW Timberline Dr.
Ankeny, IA 50023

Be sure to write the RMA# on the outside of the package.
All gift returns are subject to approval. Once approved, we will ship your replacement at no cost to you. Don't worry, exchanges are confidential. We will not inform the sender that you requested an exchange. Unaccepted items will be returned to you at your cost.

If you have any questions, please contact us.

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